ADA · Data control

Account deletion

This public process lets you submit a request even if you have uninstalled the ADA app.

Last updated: 22 August 2026

Before you start

  • Provide only the account email, optional tenant name and request type.
  • Never send passwords, passphrases, biometric codes or other credentials.
  • Intellithrive verifies identity before irreversible operations.
  • Submitting the form does not trigger immediate automatic deletion.

What you can request

Voice biometrics

Removal of the template used to recognise the speaker.

Memories and documents

Removal of personal memories, CoreProfile or personal documents.

Tenant

Leaving or revoking a tenant. An Owner may need to transfer or administratively close the space, without cancelling the right to personal deletion.

Full account

Deletion of the ADA account and associated personal data, except information retained for law, security, fraud prevention, audit or disputes.

Google Play subscriptions

Deleting an ADA account does not automatically cancel a Google Play subscription. Cancel it separately in Google Play subscription settings to stop renewals. Intellithrive cannot directly modify a subscription managed by your Google account.

Submit your request

Use only the form below to submit your request.

Do not enter passwords, codes or credentials.

What happens next

  1. We receive the request through the ADA channel.
  2. We verify that the requester controls the relevant account.
  3. We clarify any Owner responsibilities or legally required retention.
  4. We carry out the confirmed request and report the outcome.

Operational TODO: approve verification method, handling time and retention periods for each category before final publication.